Service Improvement Project

Service Improvement Project

A systematic and structured approach to service improvement

The Service Improvement Project (SIP) offers a systematic, collaborative and structured approach to service improvement. Stage One aimed to articulate outcomes at the individual, service and program levels across the child, youth and family sector. Stage Two of the project intends to build on the foundations created by Stage One, to develop program guidelines and procedures, and evaluation frameworks, enabling data collection and evaluations that will be robust, effective and create a culture of ongoing service improvement.

Stage 1

Organisations were funded under the ACT Government’s Children Youth and Family Support Program (CYFSP), as well as the CYFSP Workforce Development and Training Sub-Committee. The services varied in terms of the target cohort, program activities and intended outcomes, spanning the breadth of service types included in the CYFSP

We worked with

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services

across

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organisations

The Two key outputs delivered in Stage 1 included:

Program logic: Articulating the aims, activities and program theories for each service
• Outcome measurement process: Identifying outcomes and outcome indicators that demonstrate the identified changes that occur as a result of each service’s work with children, young people and/or families.

SIP highlighted the significant and diverse range of outcomes being achieved by programs and services across the ACT child, youth and family sector. The programs funded across the CYFSP contribute to an interrelated web of outcomes for children, young people and families, across domains such as:

Life Skills

confidence

future focus

safety

social capital

trust

education and employment

accessing support

Each of the teams spoke about their own personal values, as well as the values that drive them as a team and organisations. It was clear that people don’t work in these roles unless they genuinely want to see change in people’s lives, and believe that the work they do genuinely makes a difference. The most common values were person focused – around building trust, relational work that includes voluntary engagement and flexibility to meet clients’ needs, and being collaborative and strength based. 

The Service Improvement Project (SIP) offers a systematic, collaborative and structured approach to service improvement. Stage One aimed to articulate outcomes at the individual, service and program levels across the child, youth and family sector. Stage Two of the project intends to build on the foundations created by Stage One, to develop program guidelines and procedures, and evaluation frameworks, enabling data collection and evaluations that will be robust, effective and create a culture of ongoing service improvement.

Read the Stage One Final Report

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