The Service Improvement Project (SIP) offers a systematic, collaborative and structured approach to service improvement, by supporting worker and services to build their understanding and knowledge regarding the use of program logics, monitoring and evaluation, and applying outcome measurement tools in their practice. This Project aims to improve attitudes and build capability of the sector to undertake ongoing service improvement activities and build the evaluability and rigor of monitoring and reporting.
In 2022-23, the Youth Coalition delivered the SIP to CYFSP managers. Following the success of the first round of the SIP, we noted that while we had successfully improved attitudes and capability of frontline workers, managers were often unaware of or unprepared to operationalise and enable the implementation of the skills and resources developed. As a result, we also worked alongside ACTCOSS to develop approaches to deliver SIP training to managers and further develop a model of training that can be delivered to services across a range of sectors.