A systematic and structured approach to service improvement
Our staff upskill your team to reflect the value and nature of the work you do.
We show you how to capture the changes that happen for your clients, based on practice wisdom and experience. We develop and clarify a shared understanding of the purpose, activities, process and intended outcomes of each of your programs.
You will learn how to:
- Create documentation that enables ongoing data collection for monitoring and reporting
- Collect data that allows for a robust evaluation at any point in time at minimal cost
- Refine your teams practice and clarify alignment with the theoretical framework, evidence base and the practice principles that underpin your service provision
We are able to work with individual programs, or groups of programs/services, with the workshops tailored to meet the needs of the participants.
The program is delivered in a series of four facilitated workshops, with additional work completed by your team between workshops. Time is allocated within the workshops to begin the documentation processes, and our staff are available to provide templates, input and feedback on this work.
A Series of 4 Workshops Focused On:
- Program Logics
- Outcome Measurement
- Program Guidelines
- Monitoring & Evaluation
Find out how we can help
If you are interested in our team working with your programs, please contact Hannah Watts at hannah@youthcoalition.net
CYFSP Project Report
In 2018-20, the Youth Coalition worked with 26 services funded by the Child, Youth and Family Services Program in the ACT, delivering workshops 1 & 2.
Outcome Measurement
As part of the Service Improvement Program, we have compiled a list of outcome measurement tools that may be useful for programs working with youth & families.
Workshop Resources
If you have participated in the Service Improvement Program and would like to access resources from the workshop
