COVID-19: Information for Community Support Providers

This advice is for community support services that visit an individual’s residence or are based in the community and regularly see clients as part of their services. This advice is not for clinical or nursing/respite in-home support. 

• Consider asking people with fever or other flu-like symptoms (e.g. cough, fever, shortness of breath) whether they have travelled overseas or been on a cruise ship or been in contact with anyone confirmed to have COVID-19 in the 14 days prior to illness onset. 

• If the answer is YES, ask them to put on a surgical mask and present to their GP, an ACT Health walk-in-centre, or the drive through clinic at EPIC. If they need urgent medical attention, call triple zero (000). Keep a distance of at least 1.5m between yourself and the person and practice hand and cough hygiene. 

• Non-essential services should be suspended if a person has flu-like symptoms, is being tested for COVID-19, is in self-quarantine or has confirmed COVID-19. A welfare check should be provided over the phone. 

• Essential outreach services such as provision of food should continue with the appropriate precautions. Do not enter the home and avoid contact. 

• Up-to-date advice is available at the ACT Health website.

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